I. Metshin about the start of the heating season

The beginning of the heating season is the end of the hard-work period. It’s a huge work! I remember when I, as the head of the department of housing privatization of the Sovetsky district’s administration, worked with Albert Kamaleev. We reported on each separate boiler! It was very hard times. There was no money, no resources. Today this is a planned work for us. 

Despite all the great work of heat supply companies, the issue of commissioning is a matter of working with residents. The issue of commissioning is a matter of working with residents. It could be the foul pipe, or the pressure is too much, it is necessary to react fast. There will be problems in a city with 5,600 apartment buildings. And the residents are sympathetic to this work. Residents understand the situation. It is important to do work with the population as respectfully as possible. The resource “Open Kazan” should become our daily assistant in this matter. 

The speed of response to any citizen's application must be in accordance with the fee charged. The budget item for public services is very important. We cannot change it, it is a federal component. But we can respond quickly to citizens' appeals, we don’t need Moscow for it. This is our sphere of responsibility. We must work in this direction and do our best.